It usually takes 3 working days to process a return package. During intense activity, such as Christmas holidays or sales season it may take 7 working days.
We inform our customer that pictures and colors of products may be slightly different from reality depending on the device or internet browser you are using.
The maximum period to return your product is 14 days from the day you received your order.
The article must be returned in its original package, with its labels and its accessories if there is some, and the return form.
We do not accept any article worn, washed, stained or damaged products.
We will not accept any return in store from an order made online.
Without return form, Ateliers de la Maille can not process any refund.
In order to follow the process of your return, you must send it by registered package.
Here is the return form : download the return form.
You may choose :
- An exchange : We will send you a new product.
- A voucher : available 6 month on the website.
- A refund : within 14 days from the day we received your package.
As soon as the refund is made, you will be notified by email. Refund will be made by a credit of the amount payed by credit card or Paypal account (custom duties excluded).
Return must be sent with a copy of the invoice and the return form to this address :
Ateliers de la Maille
Service « Retour Internet »
42, rue des Jeûneurs
For any further information, please contact our customer service.
Customer service : 33 (0)1 42 33 85 67 – firstname.lastname@example.org